1) Fiartwood (from now on called Seller) offers products for sale on, and carries out its e-commerce activity exclusively towards its end users (from now on called "consumers or users").
In consideration of its commercial policy, the Seller reserves the right not to process orders from subjects other than the Consumer or in any case to orders that do not comply with its commercial policy.
These General Conditions of Sale exclusively regulate the offer, forwarding and acceptance of purchase orders for products on between users of and the Seller.
The General Conditions of Sale do not regulate the supply of services or the sale of products by parties other than the Seller who are present on through links, banners or other hypertext links. We advise you, before placing orders and purchasing products and services from parties other than the Seller, to check their conditions of sale, because the Seller is not responsible for the provision of services by third parties other than the Seller or for the conclusion of operations electronic commerce between users of and third parties.

2) How to conclude the contract with Fiartwood
To conclude the purchase contract for one or more products on, you will need to fill in the order form in electronic format and send it to the Seller, electronically, following the relative instructions.
The order form contains a reference to the General Conditions of Sale and a summary of the information on the essential characteristics of each product ordered and the relative price (including all applicable taxes or duties), of the means of payment that you can use to purchase. each product and the delivery methods of the purchased products, the shipping and delivery costs, a reference to the conditions for exercising your right of withdrawal and the methods and times for returning the purchased products.
The contract is concluded when the Seller receives your order form electronically, after verifying the correctness of the data relating to your order.
Before proceeding with the purchase of the products, by sending the order form, you will be asked to carefully read the General Conditions of Sale and the information on the right of withdrawal.
The order form will be filed in our database for the period of time necessary to process the orders and in any case in accordance with the law.
Before proceeding with the transmission of the order form, you will also be asked to identify and correct any data entry errors.
The language available to conclude the contract with the Seller is Italian.
Once the contract is concluded, the seller will process your purchase order.
The Seller may not process your purchase orders that do not give sufficient guarantees of solvency or that are incomplete or incorrect or in the event of unavailability of the products.
In these cases we will inform you by e-mail that the contract is not concluded and that the Seller has not carried out your purchase order specifying the reasons.

If the products presented by the seller are no longer available or on sale at the time of your last access to the site or when the order form is sent, it will be the Seller's responsibility to notify you promptly and in any case within ten (10) days to starting from the day following that in which you have sent your order, any unavailability of the products ordered. In case of forwarding of the order form and payment of the price, the Seller will refund the amount already paid by you.
With the electronic transmission of the order form, you unconditionally accept and undertake to observe, in relations with the Seller, these General Conditions of Sale and the additional information contained in If you do not agree with some of the terms set out in the General Conditions of Sale, please do not submit the order form for the purchase of products on
Once the contract is concluded, the Seller will send you, by e-mail, a receipt of the purchase order, containing a summary of the information already contained in the order form

3) Guarantees and indication of product prices
On, only top quality products made exclusively in Italy are offered for sale. These products are made directly and / or purchased by the Seller from carefully selected manufacturers and retailers for their rigorous quality standards.
The Seller does not sell used, irregular or inferior quality products to the corresponding standards offered on the market. The articles treated on Fiartwood are mainly produced with synthetic materials, however for which small imperfections, veins, shades of color, are to be considered within the norm of tolerance, Fiartwood will not accept returns for these problems which are to be considered qualitative expressions of the product.
The essential characteristics of the products are presented on Fiartwood in each product sheet. However, the images and colors of the products offered for sale on may not correspond to the real ones due to the Internet browser and monitor used. Product prices may be subject to updates. Make sure of the final sale price before submitting the relative order form.All products are to be considered handcrafted products, some small imperfections are therefore part of the product, does not guarantee the total identity between a product and the other. The Seller, in case of exercising your right of withdrawal, has the right not to accept the return of products that have been altered in their essential and qualitative characteristics or that have been damaged and / or assembled, the seller therefore reserves the right to verify once the return has been received that all the conditions required for the return have been maintained, if even one of these conditions has not been maintained the seller will not refund the sum and will return the item to the consumer by courier to with transport costs borne by the consumer himself.

All products are not guaranteed.

4) Payments
To pay the price of the products and the relative shipping and delivery costs, you can follow one of the methods indicated in the order form.
In case of payment by credit card, the financial information (e.g. credit / debit card number or its expiry date) will be forwarded, via Verified by Visa encrypted protocol to or to other banks, which provide the related services remote electronic payment, without third parties having access to it in any way. Furthermore, this information will never be used by the Seller except to complete the procedures relating to your purchase and to issue the related refunds in the event of any product returns, following the exercise of your right of withdrawal, or if it becomes necessary prevent or report to the police the commission of fraud on
The price for the purchase of the products and the shipping and delivery costs, as indicated in the order form, will be charged to your current account.

5) Cuopon in value
Coupons are personalized codes, which allow you to take advantage of a discount on purchases made on, in no case the value of the coupon can be converted into money.

6) Shipping and delivery of products
Please pay attention at the time of the order as to why the indications contained therein form an integral and substantial part of these General Conditions of Sale and, therefore, are deemed to be fully known and accepted by you at the time of transmission of the order form, Delivery times indicated on this site are in most cases respected by the seller, however due to lack of material, delays by the courier or extraordinary events the shipments of the items may vary and reach up to 15 days. working, the buyer therefore accepts that delays in shipments may occur, also accepting that he does not have the right to withdraw from the order for reasons of delay in delivery.

7) Right of withdrawal
In the event that the customer is not satisfied with the products purchased, he has the right to exercise the right of withdrawal from the purchase of part or all of the goods subject to an order without any penalty and without the need to specify the reason, pursuant to of the art. 5 of Legislative Decree 185/99. To withdraw from the purchase, you must communicate this will no later than 10 days from receipt of the products purchased by sending an email to
The Right of Withdrawal - in addition to compliance with the terms and methods described in the previous paragraphs - is understood to be exercised correctly if the following conditions are also fully met:
• The reasons must be specified in the return request and sent to the Seller within ten (10) working days from receipt of the products;
• products must not have been used, damaged or assembled.
• Products must be returned in their original and sealed packaging as originally.
• any free products added to the shipment must be returned intact and in their original packaging.
• the returned products must be delivered to the shipper within ten (10) working days from the date you received the products.
• Returns are not accepted for color differences or small imperfections (see section, Guarantees and indication of product prices) (par. 3)
If the Right of Withdrawal is exercised following the methods and terms indicated in this paragraph 7, the Seller will reimburse any sums already collected for the purchase of the products according to the methods and terms provided.
The sums will be refunded to you in the shortest possible time and, in any case, within thirty (30) days from the date on which the Seller received the return and verified its regularity, we will activate the refund procedures, once the correct execution of the terms and conditions indicated above.
If the methods and terms for exercising your right of withdrawal are not respected, as specified in this paragraph, you will not be entitled to a refund of the sums already paid.

8) Refund times and methods
After the return of the products, the Seller will make the necessary checks relating to their compliance with the conditions.
In the event that the checks are concluded positively, the Seller will send you, via e-mail, the relative confirmation of acceptance of the products thus returned.
Whatever the payment method you use, the refund is activated by the Seller in the shortest time possible and in any case within thirty (30) days from the date on which the Seller became aware of the exercise of your right of withdrawal after verifying the correct execution of your right of withdrawal and acceptance of returned products.
The seller will deduct from the sum paid by the customer 20% for the order management costs and the shipping costs incurred, which will be separated from the total refund.

9) Responsibility of the buyer.
The seller communicates that these are handmade products that some small imperfections are to be considered in tolerance. The images and colors of the items may vary depending on how the user's pc or tablet is set up, so some colors may not match if these parameters are not identical to those set by the seller on your pc, in reference to this standard they are not if disputes for color differences are accepted, the user has the right to ask for a free sample of the materials at the time of ordering to verify the actual color. the buyer declares to have read these rules.

10) Privacy
You will be able to obtain information on how we process your personal data by accessing the Privacy which please read, if you have not already done so, because they contain important information on how we process the personal data of our users and on the security systems adopted.

11) Applicable law and dispute resolution
The General Conditions of Sale are governed by Italian law and in particular by the legislative decree 6 September 2005 n. 206, on the consumer code, with specific reference to the legislation on distance contracts and the legislative decree 9 April 2003 n. 70 on certain aspects concerning electronic commerce.
In the event of disputes between the Seller and each end user (consumer), arising from the General Conditions of Sale and / or legal disputes of any kind, the seller has from now on appoints that of Barcellona Pozzo di Gotto (ME) as the competent court.

12) Modification and updating
The General Conditions of Sale are amended from time to time also in consideration of any regulatory changes. The new General Conditions of Sale will be effective from the date of publication on
The products purchased on are sold directly by Felice Impalà. with registered office in Italy, in Santa Lucia del Mela (ME), VAT number 03602780839
Fiartwood is a trademark owned by Felice Impalà and is protected by copyright.

Pursuant to and for the purposes of art. 14 of EU regulation no. 524/2013, consumers resident in states belonging to the European Union are informed that for the resolution of disputes relating to this contract and the online services offered by this site, there is the possibility of resorting to the procedure of Online Dispute Resolution (ODR), provided by the European Commission, and accessible at the following link: In compliance with the provisions of the aforementioned legislation, we also inform you that the email address of the company Fiartwood of Felice Impalà it is